FAQs
Can I choose the address I want?
Yes, when you make your reservation, you will be asked to select the street, hotel, or accommodation
where you want us to pick you up or drop you off and the system will show you the closest stop to your
chosen location.
Do you have child seats available?
Yes, when you make your reservation you will have the possibility, within the luggage in the section
"services" to add the type of chair you need according to the age or size of your baby or child. We also
have chairs and a Kidybus system, an approved system with 5-point seat belts.
Is it possible to book at the last minute?
The service can always be booked at least 48 hours in advance. During the last 24 hours, it must be done
by telephone so that the office can check if there is availability.
Can I change the pickup or drop-off point once booked?
Yes, you should contact us calling +34685377349 (UK +44 203 769 20 50), by writing an email to
[email protected], or by the chat you will find on our website www.myskybus.com.
You must do this as soon as possible. During the 24 hours prior to your trip, we will not be able to make any changes. You will have to cancel your reservation and make it again.
I am coming with a wheelchair, do I have to book the wheelchair as EXTRA?
If you come with a wheelchair, you should contact us calling +34685377349 (UK +44 203 769 20 50), by
writing an email to [email protected], or by the chat that you will find on our website
www.myskybus.com and we will check the availability of vehicles for people with reduced mobility.
Will I know how long I have to wait at the airport?
The waiting time at the airport will be between 30 minutes and 1 hour.
How do you confirm my pick-up time?
You will receive an email within 48 hours before the transfer, with the departure time of your bus and a
reminder of the exact pick-up location.
How can I cancel my reservation?
Cancellations can only be made through the MYSKYBUS SHUTTLE website, or by phone at
+34685377349 (UK +44 203 769 20 50).
In case of cancellation:
Before 48h, the full amount of the ticket price will be refunded.
Between 48h and 24h, a deduction of 50% of the total price paid will be made.
If the cancellation is made within 24h then no refund will be made.
If the User does not show up at the place and time of departure, the trip will be forfeited and there will be
no right to exchange the ticket or refund (in case there were no problems with the flight).
How can I contact Myskybus?
You can contact us by phone at +34685377349 (UK +44 203 769 20 50), by writing an email to
[email protected], or by the chat, you will find on our website www.myskybus.com
How can I modify my booking?
At the moment you can only modify your reservation by contacting us by phone at +34685377349 (UK
+44 203 769 20 50), by writing an email to [email protected], or by the chat you will find on our
website www.myskybus.com.
You must do this as soon as possible. During the 24 hours prior to your trip, we will not be able to make
any changes. You will have to cancel your reservation and make it again.
I have made a reservation and I have not received any confirmation email. What should I do?
In this case, your reservation may not have been processed due to a technical problem with our payment
platform. We recommend you to check your bank account and check if the charge has been made. If
everything is correct, there may be an error in the email you have entered or any other technical problem
we will try to solve once you contact us.
We recommend you to contact us as soon as possible to solve it. You can call us at +34685377349 (UK
+44 203 769 20 50) or write an email to [email protected] or via the chat you will find on the website
www.myskybus.com indicating your booking details.
I have lost something during the trip, what should I do?
In case of loss or damage on your luggage or any other object in our transport services, you should
contact our offices by calling +34685377349 (UK +44 203 769 20 50), by writing an email to
[email protected] or by the chat you will find on the website www.myskybus.com indicating your
booking number and the details of the trip: day, time and route. If the object has is located, it can be
picked up.
The company is not responsible for objects left in the vehicles.
My flight is late, what should I do?
In order for the Myskybus team to be aware of all delayed flights, we recommend that you provide us
with the flight information at the time of booking. In case of a flight delay, we will relocate you to the
next available service, trying to keep your wait to a minimum. Please note that flight delays are beyond
our control and affect us as much as you when it comes to rearranging your trip. We ask for your patience.
What kind of baggage can I carry?
The traveler is entitled to carry up to 10 kg of luggage with dimensions of 40x20x25cm included in the
ticket price.
The transport of extra luggage has a supplement on the ticket price, which can be found through the
booking process on the website, as well as the price of the extra services offered.
Luggage must be transported in the hold of the bus. You can take small objects and small luggage on the
bus, as long as they do not cause discomfort and danger to other passengers and, properly placed in the
trays on top of the seats, never in the aisles or between the legs.
Do you accept all types of cards for payment?
At the moment we accept Mastercard and Visa credit and debit cards.
How can I request an invoice for my purchase?
During the purchase process, there is an option to request an invoice.
Can I travel with my pet?
Yes, the pet must be in its carrier and must weigh less than 15kg. In case of a heavier pet, you must
contact our offices by calling +34685377349 (UK +44 203 769 20 50) by writing an email to
[email protected] or by the chat, you will find on our website www.myskybus.com
Can I choose my seat?
At the moment, there is no possibility for choosing a seat, it's being considered.
Are there USB ports or WIFI connection on the buses?
Not all buses have these services.
Can I use your service if I am not going to the airport?
No, our service is exclusively connecting Alicante airport with tourist towns on the Costa Blanca.
Can a minor child travel unaccompanied?
No, a minor child must always be accompanied by an adult.
How much do the tickets cost? Do children travel for free?
The ticket's price depends on the route you take. Tickets price starts at 13 euros. Children from 0-2 years
old do not pay for a ticket if they travel in the arms of an adult (although we will always recommend that
they travel in their seat with an approved chair), however, children from 3 to 12 years old must pay a
normal ticket, since they occupy a seat just like an adult.
Where is the bus stop at the airport?
In the bus parking lot at the Departures terminal on level -2 (minus two).
Do I need to print my ticket?
It is not necessary. Just show the QR code on your digital ticket to the driver.
How much time in advance do I have to be at the bus stop?
We recommend you to be at least 15 minutes before the departure time.
Is the ticket only valid for the reserved time?
Yes, although you can make any change in your reservation up to 48 hours before departure by contacting
our offices by calling +34685377349 (UK +44 203 769 20 50) by writing an email to
[email protected] or by the chat that you will find on our website www.myskybus.com.
Is it possible to bring special luggage (Bicycles, sufboards, etc.)?
The additional luggage appears in the booking process, in case the object you want to transport does not
appear in the list, you should contact our offices by calling +34685377349 (UK +44 203 769 20 50) or by
writing an email to [email protected] or by the chat that you will find on our website
www.myskybus.com and we will let you know if it is possible and if there is any additional cost.
I would like to leave my feedback, where can I do it?
You can send us your opinion to [email protected], or leave it on any of our social networks. We value
very much the opinion of our customers and it helps us to improve our service.